COVID-19 Business Updates

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[Current as of 3rd April 2020]

DEAR VALUED CUSTOMER,

  • To assist us in providing prompt and efficient customer service during this time, please phone ahead where possible
  • In the event our warehouse roller-door is closed, please call us from the car park
  • Should you need to be closer than 1.5m to a staff member for training purposes, PPE gear provided by Global Group is to be worn to ensure the safety of yourself and our staff members

Yours sincerely,
Global Group Management


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[23rd March 2020]

DEAR VALUED CUSTOMER,

We wish to advise that effective immediately, our showroom will be closed to visitors, this ensures safety for our customers and staff.

Our warehouse activities will continue. Orders and collections can be made at our roller-door, where we have setup a customer service counter. Please respect the distancing in place.

Where practical, we recommend use of our online ordering capabilities and freight services to maximise efficiencies during this time.

Kind regards,
Global Group Management


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[18th March 2020]

LIVE updates regarding our business offerings as the COVID-19 concerns unfold.


Businesses around the world are right now trying their best to align their teams and adapt to the circumstances surrounding the COVID-19 virus

As we are entering these times of confusion and uncertainty, we wanted to take a moment to reassure you and your team that Global Group are committed to ensuring continuity of service.

This way, you have one less thing to worry about!

Global Group continues to be a highly reliable supplier of product, yes, there are some product delays due to shipping but we generally have an alternate solution for most requirements.

Our Customer Care team continues to be here for you, across all channels, ready to help you achieve required outcomes. It may result in a phone call or video call instead of onsite support.

Our online resources continue to be available via our websites, and we encourage placing online orders via our website, or emailing orders to; sales@global-access.com.au

Following government recommendations for social distancing, we encourage you to make use of our online ordering capabilities and attractive freight costs to reduce person-to-person contact.

Whilst we welcome visits to our showroom to place orders or collect items, in the interest of everyone's health, your own included, we ask that you disinfect your hands with the sanitiser provided and that you minimise touching display items.

Reach out with any questions you may have - we are here for you!

Regards,
Global Group Management

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